Distance Selling Agreement

1. The seller

This agreement is formed by electronic means between the SELLER identified below and the BUYER who enters their details at the payment step, under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

• Legal name: LenaRise
• Address: [to be completed]
• Trade registry (MERSİS) number: [to be completed]
• Tax office and number: [to be completed]
• Registered electronic mail (KEP) address: [to be completed]
• Phone: [to be completed]
• Email: [email protected]

2. The buyer

The buyer's name or legal name, billing address, tax office and number or national identification number, email address and phone number are the details the buyer enters at the order step. They are recorded with the order and, together with the fields listed in §4, form an integral part of this agreement.

The buyer is responsible for the accuracy of those details; consequences arising from incomplete or incorrect billing information rest with the buyer.

3. Subject of the agreement

The subject of this agreement is the provision of the LenaRiseOS subscription service ordered by the buyer through electronic means, whose characteristics, payment period and total price including taxes are shown at the order step.

The buyer accepts that they read and confirmed the pre-information form BEFORE this agreement was formed. The pre-information form is a separate document, is published on this site, and is read together with this agreement.

4. Order details — an integral part of this agreement

This text governs the standing terms, which are the SAME for every order. The values specific to an order are shown to the buyer at the order step and appear in the order confirmation. The following fields, together with the values shown to the buyer, are an integral part of this agreement, and its provisions on price and subject matter apply with those values:

• The plan selected and its scope.
• The payment period (monthly or annual) and its length.
• The total price including all taxes.
• Any discount or campaign condition and the period the discount applies to.
• Any number of instalments and the interest applied to them.
• The order date.
• The buyer's billing details: legal name, address, tax office and number or national identification number.

No example plan name, amount or date is written on this page. The price under this agreement is the amount the buyer saw on their own order; a representative figure written here would create a real ambiguity about which amount is binding.

5. Nature of the service and how it is performed

LenaRiseOS is an AI marketing platform built on brand memory and is a DIGITAL service accessed by subscription. No physical product is delivered, so no delivery cost arises.

Performance takes place when, following confirmation of payment, the buyer's account is opened on the selected plan, and the service is provided from that moment. In any event performance does not exceed thirty days from the order.

If performance becomes impossible, the seller notifies the buyer within three days of becoming aware of it and refunds any amount collected within fourteen days at the latest.

The outputs the platform produces are SUGGESTIONS and pass through the buyer's approval before publication; no particular commercial result, traffic level or revenue increase is guaranteed. The detail is set out in the Terms of Use.

6. Price, taxes, payment method and payment period

The total shown at the order step INCLUDES all taxes and no further charge is added after that step. Prices are EUR-indexed and billed in Turkish lira; the rate is locked on the invoice and the currency risk is borne by the seller.

Payment is made by credit or debit card in a single charge or with the instalment options the bank offers. Instalments are calculated on the TRY amount and any interest is shown as a separate line both at the payment step and on the invoice.

Payment service provider: [to be completed]. The card number, expiry date and security code are never stored in the seller's systems at any stage; they are held by the payment institution.

The subscription runs for the payment period selected at the order step and renews on the same terms at the end of that period. To stop renewal it is enough to give notice before the period ends. Price changes do not affect the period already running and are notified before they take effect.

7. Right of withdrawal

If the buyer is a consumer, they have the right to withdraw from this agreement within FOURTEEN DAYS of the date it is formed, without giving any reason and without paying any penalty.

It is enough for the withdrawal notice to be sent in writing within that period; no particular form is required. Notice channels: [email protected] and [to be completed].

Once a valid withdrawal notice reaches the seller, the amount collected is refunded within fourteen days to the payment instrument the buyer used; no additional cost is charged to the buyer for the refund.

8. Cases where the right of withdrawal cannot be exercised

The Distance Contracts Regulation provides an exception for services performed instantly by electronic means: where the consumer gives EXPRESS CONSENT to performance before the withdrawal period expires and confirms awareness that this consent ends the right of withdrawal, that right ceases.

LenaRiseOS falls within that definition; the account is opened immediately after payment. For the exception to apply, the consent must have been taken SEPARATELY and expressly — an acceptance buried inside the agreement approval and never surfaced does not meet that condition.

Unless such a separate consent is taken, the buyer's right of withdrawal runs for the full fourteen days and this article does not restrict it.

9. Obligations of the parties

• The seller must provide the service in the scope stated in this agreement and at the order step, on time and in accordance with it.
• The seller issues the documents required by law and delivers them to the buyer.
• The buyer is responsible for the accuracy and currency of the details given at the order step.
• The buyer keeps their account and API keys secure; actions taken through the account are treated as the buyer's own.
• The buyer uses the platform in line with the rules set out in the Terms of Use and with applicable law.

10. Term, renewal and termination

This agreement is in force for the payment period selected at the order step and renews automatically on the same terms at the end of that period. The buyer may stop renewal by giving notice before the period ends.

The seller may suspend the account or terminate the agreement in cases of material breach of the Terms of Use, failure to pay, or unlawful use. Except in urgent situations requiring security action, the buyer is notified before termination and given a reasonable period to remedy.

On termination the buyer is given a reasonable period to export their data; after that the data is deleted in line with the Privacy Policy.

11. Default and failure to collect payment

If payment cannot be collected the service may be suspended; the buyer's data is not deleted during suspension. Disputes arising from the buyer's relationship with their bank as cardholder fall outside the scope of this agreement.

12. Complaints and dispute resolution

Complaints and requests can be sent to [email protected] first; they are recorded and answered within a reasonable period.

If the dispute cannot be resolved that way, a consumer may, under Law No. 6502 and within the monetary thresholds set by legislation, apply to the Consumer Arbitration Committee of their place of residence or of the place where the transaction was made, and to the Consumer Court for disputes above those thresholds. No fixed figure is written on this page because the thresholds are updated at the start of each calendar year.

For buyers who are not consumers, that is, who buy for commercial or professional purposes, the courts and enforcement offices of [to be completed] have jurisdiction.

13. Personal data

Order, billing and payment data is processed under the KVKK Privacy Notice and the Privacy Policy. The buyer's rights in that respect and how to exercise them are explained in those texts.

14. Retention of the agreement and delivery to the buyer

This agreement is formed by electronic means; the buyer's approval, its date and the version of the text then in force are recorded and retained. The current version is always published at this address.

A copy of the agreement must additionally be delivered to the buyer on a durable medium after the order. The present state of that delivery is stated plainly in the draft notice at the top of this page; publishing the page does not on its own satisfy that obligation.

15. Entry into force

By ticking the box at the payment step and completing the order, the buyer declares that they have read, understood and accepted all the terms of this agreement, and the agreement enters into force at that moment.