Legal
Terms of Use
DRAFT — not reviewed by legal counsel
This text is a DRAFT. It has not been reviewed or approved by legal counsel and must go through that review before it is published. In its current form it creates no binding commitment on behalf of LenaRise.
The [to be completed] markers below are left blank on purpose. Company address, trade registry and tax numbers, phone, registered electronic mail address, retention periods and competent courts have NOT been filled with invented values — an unverified corporate identity is more dangerous than a blank one. Every marker must be replaced with its real value before publication.
Effective date: [to be completed]
1. Parties and formation of the agreement
These terms govern the relationship between LenaRise ("LenaRise", "we") and the person or organisation using the LenaRiseOS platform ("User", "you"). By creating an account, starting the free trial or purchasing a subscription, you accept these terms.
If you are opening an account on behalf of an organisation, you are deemed to represent that you have authority to bind it.
2. Definitions
- Platform: LenaRiseOS and the Agency, Social, Design and LenaChat modules.
- Brand memory: the record made up of your brand voice, palette, personas, no-gos and learned preferences.
- User content: any text, image, data and brand information you upload to the platform.
- Output: the content the platform produces on your instruction and from your brand memory.
3. Account and account security
You are responsible for the accuracy of the information you provide when creating an account. Keeping your password and API keys confidential, managing the permissions you grant to team members, and reporting any unauthorised use immediately to [email protected] are your obligations. Actions taken through your account are treated as your own.
4. Subscription, plans and pricing
The scope of each plan and its current price are shown on the marketing page and in the checkout screen. Prices are EUR-indexed and billed in Turkish lira; the currency risk is borne by LenaRise.
Subscriptions run for the period stated at checkout and renew on the same terms at the end of that period. To stop renewal it is enough to notify us before the period ends. Price changes do not affect the period already running and are notified before they take effect.
If payment cannot be collected, the service may be suspended; your data is not deleted during suspension.
5. Free trial
The free trial lasts 7 days and every module is open for its duration. No card details are requested.
The trial does NOT turn itself into a subscription and nothing is charged automatically when it ends. Once the period is over the panel screens lock; your brands, ideas and content are not deleted, and when you pick a plan you continue where you left off. One trial is granted per account.
6. Right of withdrawal and refunds
If you are purchasing as a consumer, your rights under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation are reserved. The exercise of the right of withdrawal, its exceptions and the refund process are set out in the preliminary information form presented separately before payment; the form is published on this site and shown for your confirmation at the payment step.
Users purchasing for commercial or professional purposes are not consumers; for them refund conditions are determined by the subscription period.
7. Rules of use
When using the platform you agree not to:
- Produce or publish content that breaches applicable law, the rights of third parties, or the rules of the platforms you connect.
- Create misleading advertising, counterfeit brands, hate speech, harassment or unlawful content.
- Upload images, text or personal data you have no right to upload.
- Reverse-engineer the platform, attempt to bypass its security measures, or create excessive load with automated tools.
- Make your account or API key available to third parties in ways the agreement does not provide for.
8. AI-generated content
The outputs the platform produces are SUGGESTIONS. AI models can produce incorrect, incomplete or misleading results; no output is legal, financial or medical advice.
An output goes live only after you approve it. As the party giving the final approval, you are responsible for the accuracy of published content, its compliance with applicable law, and meeting any obligation to disclose the use of artificial intelligence. The platform attempts to add the required disclosures and compliance scans automatically; those automated checks are a convenience and do not replace your review.
By the nature of these models, similar prompts may produce similar outputs for different users. The originality of an output, or that it does not infringe third-party rights, is not guaranteed; checking before publication is yours to do.
9. Intellectual property
The platform itself, its software, interface and trade marks belong to LenaRise. These terms grant you a non-transferable, non-exclusive and time-limited right to use the platform; they transfer no ownership.
User content is yours and stays yours. You grant us the limited rights needed to deliver the service — to store and process it, to produce output, and to publish where you approve — and those rights end when your account is closed.
Rights in the outputs you generate belong to you, provided you meet your payment obligations.
10. Third-party platform connections
When you connect your social media accounts, the rules of those platforms apply as well. If they change their access conditions, restrict your account or sever the connection, the related features may stop working; this is outside LenaRise's control. You can remove the connection from the panel at any time.
11. Service continuity and changes
We continue to develop the platform; features may be added, changed or removed. If removing a feature materially narrows the scope of your subscription, we notify you before it takes effect.
Planned maintenance and service level commitments: [to be completed]. Planned maintenance is announced in advance.
12. Limitation of liability
To the extent permitted by applicable law, the platform is provided "as is". No particular commercial result, traffic level or revenue increase is guaranteed.
LenaRise is liable for damage attributable to it within the framework set by law. Cases of intent and gross negligence, and liabilities the law does not allow to be limited, are reserved. Contractual liability cap: [to be completed].
13. Suspension and termination
You may end your subscription at any time. LenaRise may suspend an account or terminate the agreement in cases of material breach of these terms, failure to pay, or unlawful use. Except in urgent situations requiring security action, we notify you before termination and allow a reasonable period to remedy.
On termination you are given a reasonable period to export your data; after that the data is deleted in line with §8 of the Privacy Policy.
14. Personal data
Personal data is processed under the KVKK Privacy Notice and the Privacy Policy. If you upload personal data belonging to third parties, establishing the legal basis and providing the required notice is your responsibility.
15. Governing law and disputes
These terms are governed by the law of the Republic of Türkiye. The courts and enforcement offices of [to be completed] have jurisdiction over disputes. Users who qualify as consumers reserve the right to apply to the Consumer Arbitration Committees and Consumer Courts within the monetary thresholds set by law.
16. Notices and contact
Notices are sent to the email address registered on your account; keeping that address current is your responsibility. You can reach us at [email protected]. Written notice address: [to be completed].
These terms may be updated. Material changes are notified before they take effect; continuing to use the platform after notice means you accept the updated terms.